Privacy policy

Last updated: 13-May-2025

CHAI GPTEA LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, including our website, vending machines, and any communications.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We May Collect

We may collect the following types of personal data:

  • Contact details (e.g. name, email address, phone number) when you fill out a form or contact us.
  • Marketing preferences when you subscribe to updates or offers.
  • Location data (e.g. nearest vending machine or city) if you provide it.
  • Device or usage data (e.g. IP address, browser type) for analytics purposes.
  • Transaction history (if you interact with our machines in future, and a system is in place to track preferences or loyalty)

How We Use Your Information

We only use your personal data when we have a lawful basis to do so, including:

  • To respond to your inquiries or support requests.
  • To send updates, offers, or newsletters (if you opt in).
  • To understand customer preferences and improve our products.
  • To manage and improve our website functionality and security
  • To comply with legal obligations

Marketing & Communications

We will only send you marketing communications (e.g. product updates, offers) if you have given us explicit consent. You can unsubscribe at any time by clicking the link in any email or by contacting us directly

Data Sharing

We do not sell or rent your personal data.

We may share limited data with trusted service providers who assist us in operating our website or managing communications (e.g. email platforms), under strict confidentiality and data processing agreements.

Cookies & Analytics

Our website may use cookies to improve your experience and collect anonymised usage data through tools such as Google Analytics.

You can manage your cookie preferences through your browser settings.

Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal or regulatory requirements.

Your Rights

You have rights under the UK GDPR, including:

  • The right to access the personal data we hold about you
  • The right to correct or delete your data
  • The right to object to or restrict certain uses
  • The right to withdraw consent at any time (e.g. for marketing)

To exercise your rights, contact us at:
hi@chaigptea.fit

Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "last updated" date.

Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact us at:

CHAI GPTEA LTD

62 Langley Avenue, Worcester Park, KT4 8PD, London, UK

hi@chaigptea.fit